How can we help you?

You have 14 days from the day you receive your item to request a return. To qualify for a return, items must be in the same condition as received, unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase is also required.

To start a return, please contact us at cs@babysale.co.uk. After your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. We use Evri (formally myHermes) for returns, a printer won't is not required as one will be provided at their drop in hubs across the country.

No, items must be in the same condition as when you received them, unused, unworn, with all tags attached, and in their original packaging.

Yes, the following items cannot be returned:

• Personalised items, unless there's an error in the text or the item is faulty.
• Underwear, swimwear, and pierced jewellery due to hygiene reasons.
• Items that deteriorate rapidly, magazines, items sealed for hygiene reasons, computer games with a broken seal, or any items inseparably mixed after delivery.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can address the issue promptly.

Orders are processed within 24-48 hours after placement. Processing time does not include shipping time.

The estimated delivery time ranges from 3 to 14 days after order processing. This timeframe does not account for weekends or holidays. Please note that large or bulkier items may require additional time for delivery.

We use various courier services depending on the destination of the shipment. Once your order is shipped, you will receive a tracking number to monitor your delivery's status.

We majority of the time use RoyalMail for domestic deliveries, and any bulkier items (10kg+) with ParcelForce.

Yes, we offer international shipping. Be aware that international deliveries may experience longer transit times due to customs clearance processes in the destination country.

We have storage units based in the U.K. and overseas.

While we strive to ensure timely delivery, some delays beyond our control, such as severe weather or courier issues, may occur. We appreciate your patience and understanding in these situations. If you have concerns about your order's status, please contact our customer service.

If you need to change the shipping address, please contact us as soon as possible. Unfortunately, we cannot redirect orders once they have been dispatched.

After your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery directly on our website through Track your Order.

No, you can't cancel your order or make changes to your order. This includes adding or removing items, changing colours or sizes, changing delivery addresses, delivery options or the email address on the order.

Once you’ve placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible.

Here are the steps to apply your promotional code or discount code to your order.

1. Add your item(s) for the discount to your bag.

2. Select "View your bag" to make sure you're happy with your item(s) and then select the "Secure Checkout" button.

3. Continue through the checkout process until you reach the payment page.

4. Under the list of payment options you will see an option to "Apply Promotional/Discount Code":

Select this option, input your code and then select "Apply.”

If successful, you will see a discount applied to your order on the right-hand side in the "Order Summary.”

We’re sorry to hear there are issues with your order.

Please contact our Customer Services team within 28 days from the delivery date with full details of the wrong item that you've received and we will investigate this for you.

When contacting us, please also provide a clear image showing the tags and product code to show our Customer Services team the wrong item so we can better help you.

Sorry your order or item(s) have been cancelled.

If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it.

An order will also be cancelled if the billing address details don't match the details your bank has on record.

We send an email out to confirm the cancellation and you have not been charged.

We are sorry to hear your item is damaged.

If your item has been delivered damaged, please get in touch with our Customer Services team within 28 days from the delivery date so we can help you.

Please  include a photo of the parcel/item packaging showing any signs of damage so that we can better understand the problem and help you further. 

We’re sorry there’s items missing in your order.

Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing. 

If you look at your email and notice that there is a “0” in the quantity column on your invoice, this means that we did not  have the stock of the item to send to you at the time of shipping.

If the delivery note says an item should be in your parcel but it isn't, please get in touch with us. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order.

Additionally, we have warehouses across Europe and Asia, some item(s) may be sent from these warehouses and will result in multiple couriers, you will recieve individual tracking numbers.

If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days. 

The time might depend on your banks processes. 

As this current moment in time, we do not offer next day delivery.

If you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in?

You can track your order with the unique tracking number you got in our dispatch email. If you can't find this email, you can get the tracking reference number via Track your Order.